Go to Settings > General, then tap Software Update. Virgin Media takes online safety seriously. Virgin Phone Switchover. Enter your credentials and press OK to log into the router settings menu. Click the big on/off icon to connect. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. 100 & 194. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Like a lot of people here it seems. 8. Could I request for some intervention from any of the admin to. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Staying safe online with Virgin Media Web Safe. Click: Web Safe. 100. Stay safe online. Sorry to hear you're having some issues with signing into your online account. Navigate to the My Apps tab and select Web Safe from the menu. 168. Phone. Get NordVPN - the #1 VPN for Virgin Media. Select SPAM Settings. For a single one, you may be able to get an exemption. All Rights ReservedClick on Manage Web Safe Switch on Child Safe Adjust the settings according to the level of protection you want Click Apply For more tips on how to keep your kids safe online,. Parental controls block websites and applications that you think are unsuitable for your child. 0 Kudos. Tech Chatter. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 1. The Gamer Lounge. If it was a scam, they will be able to help and protect you from falling victim to fraud. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Virgin Media Web Safe and Virgin Media. 100 & 194. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. I know for a fact there is a problem with the provider and not my laptop. Thanks. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. 100. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . It may take up to 24 hours for the change to be. If you changed the computer's network settings to use any Public DNS does that re-gain access. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. 168. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. For best. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". We give all our customers a complete, market leading security package called Virgin Media. imap. And we don’t mean wrapping them in bubble wrap. make sure you are using Virgin Media's DNS; if you go to 1. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. 1. 4. 1 or whatever else you like. Afterward, click Apply and save your settings. 100 nslookup protonvpn. 159. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Login to the Virgin Media online account and check the Web Safe settings. If your site is blocked by a majority of ISPs, it may be that there is a. 8. g. 1. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. . Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Here you’ll find all the help you need for Virgin Media related problems and issues. Information on how to use Web Safe can be found here. Here are our top tips to help you on your way. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. These are two settings — Virus Safe and Child Safe. IPSec Pass-Through. Virgin Media. To access your Virginmedia. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. 48. All Rights ReservedHere are our top tips to help you on your way. on 06-05-2023 22:30. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Hi, I apologise whether this has been mentioned in the past. Try computers with Cisco’s OpenDNS using 208. IMAP Security. If you see two software update options available, choose the one you want to install. 4. Settings to enter. Then click on Manage services. Back up your device using iCloud or your computer. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. Here you’ll find all the help you need for Virgin Media related problems and issues. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHere is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You’ll be able to block groups of sites by category, configure blocking for specific. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Login to the Virgin Media online account and check the Web Safe settings. --. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. 65% of young people aged 11-16 are in favour of the. Here you’ll find all the help you need for Virgin Media related problems and issues. 67. 1. com IMAP Port. 8. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Options. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. We can't update your Web Safe settings at the moment. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. 168. 17-04-2023 12:57 - edited 17-04-2023 12:58. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. I did try to access a restricted site over the WIFI and. The message you get from the pc isthat "something has gone wrong on our side. Mark as New; Bookmark this message; Subscribe to this message. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 0 Replies 552 Views 0. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. 220. 2 years later this problem still persists. 222 & 208. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Virgin Phone Switchover. Learn how you can change Web Safe settings to turn Child. Anyway, I recently moved house (August) and kept the same package. All devices would need to be re-connected to the WiFi. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Childsafe off but still blocking sites. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is - 3060708. Changes to our Acceptable Use Policy for Virgin Media Mail. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 15-02-2023 21:11 - edited 15-02-2023 21:15. com (connection reset error). desktop. More about Virgin Internet Security. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 8. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. "Web Safe | Virgin Media Help". The iPhone can access recordings, but the 2 iPads cannot. Joining in. virgin fibre web safe 0 Virgin Media takes online safety seriously. Just sign in to My Virgin Media and change your settings. Just bear in mind this would reset everything. 67. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Tried every browser, device, incognito mode etc. It is still shown as enabled on the WebSafe website, and Virgin Support. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. 993. If the AS Name. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. Joining in. No bank or credit card details are required for the trial. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. As a result images etc aren’t downloaded automatically. 🙂 I'm sorry to hear that you're still experiencing this issue. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. Reply. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. OpenDNS provide instructions here :. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Web safe provides ultimate protection when using the internet. 168. Instructions here for WIndows PCs. on 09-07-2023 22:56. Hello. Open a Web browser (e. 9. 8. 162. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Where you put your Hub can sometimes affect its wireless performance. These are two settings – Virus Safe and Child Safe. Also check the. I've logged into My Virgin Media then Apps and Extras, View Apps,. Virgin Media Web Safe. opens perfectly in both Firefox and in Edge. 0. Click on this and you'll see my message. Hey @DavidCalla,. I am shown “cannot access to the server”. Just bear in mind this would reset everything. , that can help you bypass Virgin Media IPTV blocking. This help content & information General Help Center experience. org. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 0 Kudos Reply. 123 and 194. Navigate to the My Apps tab and select Web Safe from the menu. You can find out more FAQs about Web Safe here. 3 Once logged in, select ‘My apps’ tab’. This is so annoying as it seems as no one can help you over the phone. 4. VPN Apps for all devices and unlimited simultaneous connections. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. 162. Options. Log in to My Virgin Media. Legal ; Modern slavery statement ; Sitemap ; Contact us ; Our Cookies ; Virgin Media and O2 ; Keeping children safe online. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Child safe not working. Options. 4. 0 Kudos. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Web Safe will help you block access to web sites known to be infected or to distribute Malware. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. 220. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Forum; Apps. Access your bills, diagnose faults and manage your package. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Web Safe turned off but still blocking websites. 140 and not, the expected, 81. , Virgin Media Web Safe) that monitors outgoing connections and could be throttling your bandwidth? _____ You didn't mention if you used Malwarebytes. Your previous Web Safe settings will remain active. If, however, you're still experiencing the problem, please pop back to us. Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). It’s important you choose a passcode that’s different to the one you use to unlock your device. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Move message to Spam folder (default) Flag a message as. 0 you will need to use 192. 168. 140 and not, the expected, 81. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. by VirginMedia on 20-08-2018 08:52. You need F-Secure SAFE – our award winning internet security package. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. It's the same for virus safe and child safe. Re: Blocked websites list gets removed. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. on 15-04-2023 15:47. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Virus Safe - Enabled. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. e. Changing network settings to use any Public DNS should re-gain full access for the device. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Click: Web Safe. Recently, many Virgin media users have complained Netflix not. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. com 194. Forum; Apps. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. type roblox. com. Then click on Manage services. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Settings. Take a look at the pull-out tab on the side of the Hub 3. I will be able to assist and get this changed for you. This is a fast and very easy trick that can work even if you're not a Virgi. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. Open any browser and, in the address bar, type Virgin Media IP address — 192. All devices would need to be re-connected to the WiFi. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Find the right spot for your hub. 4. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 8. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Virgin Media; My Virgin Media; Shop;. e. Any website unsuitable for children is blocked by default. Chatter and natter. Child Safe switched OFF but blocking sites. Hi. 4. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. I just got a URL from the IT team for the VPN. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!I have been trying for a couple days to change the websafe settings on my account, but am unable to. 1. on 13-06-2022 11:42. These are two settings – Virus Safe and Child Safe. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. This video is about how to use any website that has been blocked by Virgin Media. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. Browse Virgin Media Virgin Media Community. Options. IP address 192. Virgin Media takes online safety seriously. Check in your account settings on their website. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. Virgin Mobile. Switched On Families. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. 123,8. Add a new username and password. 168. These are two settings — Virus Safe and Child Safe. What is Child Safe? Child Safe is an additional feature to Web. Select the Settings cog in the top right-hand corner. How to turn on Child Safe. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Try again to see if problem persists. Child Safe is easily customisable by clicking on the Categories,. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. The Web Safe function was working properly for the full year that I was. Your previous Web Safe settings will remain active. 159. I keep getting the message seen in the attached picture. Parental controls block websites and applications that you think are unsuitable for your child. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Home Phone. Login to the Virgin Media online account and check the Web Safe settings. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. Account - Cable. com Address: 185. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. Kind Regards, Steven_LQuickStart, set up and connections. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. If your site is blocked by a majority of ISPs, it may be that there is a. New here. 100. 168. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. VPN Apps for all devices and unlimited simultaneous connections. Tap Install Now. . Email settings for addresses ending in @VirginMedia . You’ll pay nothing for 3 months (with no payment details. Reply. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. 1. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. I've taken a look at the threads you hav. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. I'm going to send you a private message, so we can look into this for you. Browse Virgin Media Virgin Media Community. Gateway 192. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. We hope that helps. 1. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 99. Name. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. com again and noticed a. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Switched On Families. . AS Name. When I go to the Web - 5155296. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChild safe not working. Hello, I am having this problem too.